Frequently Asked Questions
Everything you need to know about your DiamAura experience.
What materials are used in DiamAura jewelry?
We use premium materials including 18k gold plating, sterling silver, and ethically sourced gemstones. Each piece is hypoallergenic and lead-free to ensure comfort and durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging and unworn condition for a full refund.
Do you offer a warranty on your products?
Yes, every DiamAura piece comes with a 12-month limited warranty that covers manufacturing defects. This does not include normal wear and tear or accidental damage.
How should I care for my jewelry?
To maintain the brilliance of your jewelry, avoid contact with perfumes, lotions, and water. Wipe your pieces with a soft microfiber cloth after each use and store them in the provided DiamAura pouch.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.